STORE POLICY
Customer Care
We’re so glad you’re here! Our planners are thoughtfully designed to support your planning journey, and we want you to feel confident every step of the way. Please take a moment to review our store policies below.
Ordering & Payment
All orders must be placed through our website and paid in full at the time of purchase. Once an order is submitted, it immediately enters our production queue and cannot be modified or canceled.
If you have questions before placing your order, we’re always happy to help—just reach out!
Production Time
Each planner is made to order and created in the order purchases are received. Because of this, production times may vary slightly depending on current order volume.
Production will never exceed one week from the date your order is placed. Once your planner is complete, it will be carefully packaged and shipped to you, and you’ll receive tracking information as soon as it’s on its way.
Shipping
Shipping times vary based on your location and the shipping method selected at checkout. Please note that shipping time is separate from production time.
We are not responsible for delays caused by the carrier, weather, or other circumstances outside of our control, but we’re always happy to help track down your order if needed.
Returns & Refunds
Due to the nature of our products, all sales are final and we do not offer returns or refunds.
If your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can make things right. Your happiness matters to us!
Cancellations & Changes
Because all planners are made to order, orders cannot be canceled, changed, or edited once submitted. Please double-check all details before completing your purchase.
Care & Use
Our planners are designed for everyday use. Normal wear and tear is expected and does not qualify for a return or replacement. We recommend handling your planner with care to enjoy it for as long as possible.
Contact Us
Questions? Need help deciding which planner is right for you? We’re here!
📧 sam@happiestthingstravel.com
⏰ Please allow 1–2 business days for a response.
Thank you for supporting a small business and trusting us with your planning journey. We’re so grateful you’re here
Privacy & Safety
Your privacy and trust mean everything to us. We’re committed to keeping your personal information safe and using it responsibly.
Information We Collect
When you place an order or contact us, we may collect basic information such as your name, email address, shipping address, and payment details. This information is used only to process your order, communicate with you, and provide customer support.
Payment Security
All payments are processed through secure, trusted third-party platforms. We do not store or have access to your full payment information at any time.
How Your Information Is Used
Your information is used to:
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Fulfill and ship your order
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Communicate order updates or respond to inquiries
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Improve your shopping experience
We will never sell or share your personal information with third parties for marketing purposes.
Emails & Communication
If you choose to join our email list, you’ll receive occasional updates, helpful resources, and special offers. You can unsubscribe at any time—no hard feelings 🤍
Safety & Website Security
We take reasonable steps to protect your information and use secure technology to safeguard your data. While no online system is 100% guaranteed, we do everything we can to ensure a safe and secure shopping experience.
Children’s Privacy
Our website and products are intended for a general audience and are not knowingly marketed to or collecting information from children.